Terms & Conditions
Terms & Conditions
Use of Total Securindo website is governed by the terms and agreement set forth below. Please read them carefully. Your use of the website indicates acceptance of these terms and conditions.
Total Securindo reserves the right to make changes to this website and the terms and conditions at any time without any prior notice. Total Securindo is a service provider to the website and is also referred to as 'us', 'Total Securindo', 'vendor' and 'we'. The Customer is the individual or organisation who is using the website and it's services, and is also referred to as 'you' and 'customers'.
Compatibility between all hardware or software products is not guaranteed. No refund/replacement will be available for incompatibility problems.
It is the customers' own responsibility to ensure compatibility issues between all hardware or software are resolved prior to ordering.
Total Securindo has limited information regarding compatibility, so customers are encouraged to do their own research first.
Total Securindo will only make recommendations and compatibility guarantee commitments in writing, thus customers are required to make a formal request for this in writing or by email.
It is generally recommended to purchase products made by the same manufacturer to ensure more compatibilities.
All advertised products are available. Supply of products will vary from 2-21 days.
No lay-by or rainchecks are available.
Item availability and prices are subject to change without notice. Contact us for latest information.
We may hold stock only at our discretion (we cannot hold goods that are low in stock unless the full amount has been paid).
While we aim to keep our stock levels up on popular items, we cannot guarantee urgent availability on all items, so we recommend a formal query be made prior to order if items required urgently (via email/telephone).
Any product sold by Total Securindo is intended to be professionally installed. Improper installation is NOT covered under warranty. Please seek professional assistance if required, to avoid unnecessary replacement costs.
All products sold by Total Securindo carry a minimum 12 month return to base manufacturer's warranty.
Total Securindo' warranty term is based on the manufacturers' warranty terms and conditions. Total Securindo will process all warranty claims with the manufacturer on behalf of customers.
Total Securindo does not handle warranty returns for products that already provide a direct manufacturer to customer warranty service. If applicable, refer to your warranty terms within your purchased product documentation for specific details.
Products returned for warranty claims will be repaired or replaced by the manufacturers. No financial refunds will be provided under any circumstances.
Products within the warranty period which have been discontinued by manufacturer shall be upgraded to similar product, or a credit will be given at the current market value or purchase price (whichever is lower), less our restocking fee, and at the discretion of the supplier.
Proof of purchase, a copy of the original receipt and a detailed fault description must be included with the product sent for warranty claim.
Warranty is provided solely on products sold by Total Securindo. Other faulty products used in conjunction with products purchased from Total Securindo , which are not purchased from us, will not be covered under warranty.
All shipping charges to and from Total Securindo incurred in a warranty claim are the expense of the customer. We only cover the cost of sending warranty from Total Securindo to our suppliers.
Products under warranty must be properly packaged in a condition acceptable by the vendor. (Please provide original packaging if possible, or adequate safe packaging, as insufficient safe packaging will result in warranty being voided).
Products returned to us under warranty that are tested and found to be without fault may be charged a labour fee of $115 at the discretion of the company.
Total Securindo WILL NOT BE LIABLE IN ANY WAY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT LOSS RESULTING FROM FAULTY SYSTEMS OR PARTS. These may include but are not limited to, loss or use of data, or profits.
Warranty will be voided if a defect is not the fault of the manufacturer, or if the defect is due to mishandling, modification, tampering, abuse, physical damage, improper installation or use, or caused by power surge/electrical faults/lightning strike.
Products returned showing evidence of user induced damage, or modification will be denied warranty claims and a labour fee of $115 may be charged at the discretion of the company.
Total Securindo has a 7 (seven) day DOA (Dead on Arrival) period, whereby if a product is found to be DOA, we will provide instant replacement, subject to our testing before approval. Shipping back DOA goods to you will be at the company's expense.
Total Securindo is not responsible for any data loss. Backing up of data is the responsibility of customer. We do not provide a backup service or data recovery when sending hard disk for warranty claims to the manufacturer.
Customers must first complete the warranty return (RA) form, which is available upon email/telephone request.
Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer. The process of warranty return involves the shipping of warranty to Total Securindo, the time it takes for us to test the products, filing of warranty request to our suppliers and waiting for the approval, the shipping of warranty to our supplier and supplier's own testing, if there is replacement stock then it'll be shipped to us, otherwise there will be further delay in coming back to us.
Total Securindo will not be responsible to keep any warranty returns sent to Total Securindo that is unclaimed or has not been picked up for any longer than 3 months.
Returns, Refunds, and Replacement
You must contact Total Securindo first prior to returning any products for refunds or warranty.
When goods returned within warranty period, and the product is no longer available or repairable, Total Securindo will replace with equal or similar product and if not possible, offer a credit/refund at the current market value less our restocking fee solely at our discretion.
Within ACCC guideline for the refund of goods under warranty, if the goods returned have had a fair amount of use, Total Securindo is allowed to offer partial refund or replacement only.
Total Securindo restocking fee is calculated based on the time period the good has been purchased, as shown on the date of the invoice. If goods returned within 1 month, it will carry a 25% restocking fee, within 3 months - 50%, more than 6 months - 75%, and no refund will be offered after 12 months.
Total Securindo DOES NOT accept returns for refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods, please select your goods carefully before placing your order or ask for our advice in writing before purchasing.
Total Securindo DOES NOT accept return for refunds for goods returned which has been opened/used/damage/modified, as we will not be able to return the product to our supplier.
Shipping cost or any financial charges is non refundable.
Total Securindo DOES NOT offer 'instant' replacement or 'advance' replacement, we do our best to speed up the process of warranty returns provided all products returned are meeting the warranty terms and conditions.
There will be no credit or refund given on the price difference of the ordered items once the product has been paid in full. Prices are volatile and we do not control the price fluctuations.
If goods received are not as ordered, please inform Total Securindo within 24 hours of receiving the delivery, do not open any packaging or use as it will be deemed to be acceptance of goods and will not be accepted for returns.
Cancellation of specially ordered item will result in a minimum of 20% restocking fee. No refund after the special ordered have been dispatch from supplier.
Cancellation must be informed as soon as possible. Any cancellation after a product has been packed and shipped out will not be accepted.
Total Securindo reserve the title of ownership to any extra or incorrect goods shipped as result of our error.
As there maybe misprints or omissions due to human errors, we reserve the right to make changes and corrections in prices, products and specifications without notice.
We are not responsible for typographical errors. Manufacturer's specifications subject to change without notice.
Information as well as pictures and HYPERLINKS contained throughout this website are only to be used as a point of reference. It may not reflect the exact final product.
We do not own or publish the content of the respective manufacturer's website therefore the products we carry may sometime be different in content as well as technical specification as described by the links. If unsure and you have a specific requirement for a product please contact our sales team to confirm it otherwise we can not be held liable for any incorrect information supplied by the links on the website.
All goods remain property of Total Securindo until payment has been received in full. Until title passes,Total Securindo can retain, repossess and/or resell all goods.
Customers acknowledge that they hold all goods from Total Securindo as bailees until title passes.
Total Securindo reserve the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice.
All Product images on our website are for display purposes only.
These Terms and Conditions of Sales are subject to change without notice.
All prices quoted on the website are INCLUSIVE OF GST, but NOT including freight and handling charges, and is based on cash or direct deposit payments only.
All products advertised DO NOT include the cost for any installation or troubleshooting compatibility issues with the products we have sold you. If you require assistance on installation/troubleshooting, this may be subject to charged.
As errors and omissions may occur, pricing, product information and availability is not final until it has been confirmed by Total Securindo staff either by email or by phone.
All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices quoted at the time of purchase.
If an item undergoes a price increase, we reserved the right to cancel your order or give you the option to pay the difference.
All prices listed on web pages are strictly for Cash/Cheque/Direct Deposit/EFT/Money Order Only. Credit cards payment incurs 2.2% surcharge on all major credit cards.
The final price will be verified via your order confirmation, which will be sent via email or given over the phone.
Copyright and Trademarks
Manufacturer's images and links used on our websites are reserved copyrights and trademarks of their respective owners.
All original images as well as links are used to allow a more up-to-date and accurate information being passed on to the visitor of this website.
We do not own or publish the contents of the information within the links. We are only the reseller of the products.
Webpage content, including images on this site can not be copied or linked to or used in any way, without Total Securindo express written permission.
Shipping and Insurance
All prices listed for each product do not including any shipping charges or insurance.
Insurance charges are optional and to be paid by customer at their request. Contact our office via email or telephone for a quote of insurance.
We reserved the right not to deliver to PO BOX.
Shipping is available via Australia Post, Your Own Courier / Pick Up.
Items or collection of items over the V-Weight of 22Kg can not be shipped via Australia Post, and are required to be shipped via customers own courier or picked up.
Shipping throughout Australia is automatically catered for by our website. Shipping overseas is manually available. Contact our office via email or telephone for processing orders requiring overseas shipping.
Shipping address must have a complete contact detail that can be verified by phone call (as listed on White pages).
We do not ship orders to a third party, unless Total Securindo can verify all address and contact details.
Delivery to work address or non residential address must be accompanied with the full verifiable details such as company name, address, contact name and phone number.
Customers are responsible to be available for delivery and to sign and accept the goods.
Shipping and insurance charges are non-refundable.
Customers are solely responsible for ensuring that accurate shipping information is provided when making an order for delivery. Please contact us ASAP if you find that the provided shipping information is incorrect or requires a change. Changing shipping information on the website does not update existing orders as they have already been processed.
Customers are responsible for all freight charges, for redeliveries, refused shipments/incorrect delivery details.
Customers can track their order using our website, and you can follow up the delivery status with Australia Post (only available for Australia Post select shipping). Alternatively, call to check with our office.
All claims for damage/pilferage must be filed with delivering carrier. Total Securindo will not file this for you. If goods received seems to have damaged packaging DO NOT open any original packaging or use the item as it will be deemed to be acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages/miss-shipments/miss-billings must be made within 24 hours of receipt of goods. Total Securindo WILL NOT BE RESPONSIBLE FOR GOODS LOST OR ARRIVED DAMAGED if customers use their own couriers. Split Shipments incur individual shipping charges.
Our business bank account is held with the Bank Central Asia (BCA).
Bank Name: Bank Central Asia
Account Name: Rudy Hartono
Account Number: 282 1010 511
We may require an advanced payment (or a minimum of 25% deposit) prior to any special order items or large orders. Balance of payment must be paid on pickup or once goods are ready for delivery.
Please beware that if you are doing direct deposit payment using an internet banking system from a different bank other than BCA it may take up to 48 hours to show up in our account. We do not ship out the order until payment is finalised.
Payment by any type of cheque is subject to banking clearance period of 3-5 working days, we do not process or ship out goods until all payments have been received first. Please make cheque payable to Rudy Hartono.